Print2RDP installs with complete product documentation. This documentation is also available online behind the following link:
http://www.blackice.com/Help/Internet/Print2RDP%20webhelp/WebHelp/Black_Ice_Print2RDP_Help.htm
Additional resources are available from the Black Ice online forum:
http://www.blackice.com/forum/
Technical support is provided free of charge for 30 days from the purchase of Print2RDP, or to customers who have an active maintenance plan. All technical support questions must be submitted via the online technical support request form http://www.blackice.com/techsupport/Print2RDP.asp
or sent to impactsupport@blackice.com.
Guidelines to submit technical support questions for the retail products.
Name of the product.
Detailed description of your Server environment such as:
CPU speed and memory used.
Operating System and Service Pack
Operating System language, for example: Chinese.
Detailed description of your Client environment such as:
CPU speed and memory used.
Operating System and Service Pack
Operating System language, for example: Chinese.
The version number of the product, date of purchase or invoice number.
Detailed description of the problem.
The more details are provided, the faster Black Ice Software can respond.
Index