Uninstall Problem on 64-bit Windows: Failed to load DLL

Impact Fax Server related topics

Uninstall Problem on 64-bit Windows: Failed to load DLL

Postby TechnicalSupportTeam » Thu Mar 03, 2011 11:09 am

Due to a Microsoft Security update (KB2393802) published on Feb 7, 2011 you may get the following error message when uninstalling the Impact Fax Server, the Impact Fax Server Stand Alone client or the Impact Fax Server Outlook Client from 64 bit operating systems:
(This does not effect Impact Fax Server version 8.11 or higher!)


The name of the referenced DLL can be the following:
On Windows 7/Vista/XP 64-bit
Impact Fax Server.............................BuFSRmvNT.dll
Impact Fax Server – Stand Alone Client.....BuSCRmvNT.dll
Impact Fax Server – Outlook Client..........BuICRmvNT.dll
On Windows 2008 R2/2008/2003 64-bit
Impact Fax Server.............................BuFSRmvTS.dll
Impact Fax Server – Stand Alone Client.....BuSCRmvTS.dll
Impact Fax Server – Outlook Client..........BuICRmvTS.dll

When this error occurs, the uninstall process will be terminated. Please note down the referenced DLL file name and just press OK.

To solve this issue please
1. Copy (not move) the referenced DLL file from the ”\Windows\System32” folder to the ”\Windows\SysWOW64” folder.
2. Once the DLL file has been copied, the application can be removed from ”Control Panel -> Programs and Features” as usual.
3. Having finished the uninstallation successfully, please delete the DLL file from the SysWOW64 directory.
4. Restart the machine if prompted.

For further information please contact impactsupport@blackice.com

Thank you!

Impact Support Team
Posts: 1005
Joined: Sat Mar 20, 2004 11:50 am

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