Description of the problem: The Printer Driver does not launch the default viewer after printing and does not open the Output Folder Solution: The problem is Symantec Endpoint Protection, it was blocking the BuMAppNT.exe from being executed. The printer driver uses the BuMAppNT.exe to start an application or open the output folder. Make sure you ..
Category : Printer Drivers
Description: The Black Ice printer driver is configured for 200DPI but when I print from my application (eClinicalWork) the DPI changes. The Default printer is HP Laser 4000 PCL printer and I do not want to make the Black Ice printer driver to be the default printer. We are printing in interactive mode (manually.) Cause ..
This behavior is by design and is the result of the Windows printing architecture. Right-clicking on the printer and choosing “Printing preferences” from the menu changes the preferences of the current user. These are the default settings for an application when it starts a print job. On the other hand, clicking on the “Preferences” button ..
Question: When using Black Ice Printer Driver, tried to set custom Start Application parameter value at installation time. Is there any keyword for setting custom Start Application parameter value at installation time? Answer: In order to set up the custom Start Application parameter please use the CustomStartApplicationParameter parameter option in the Black Ice Printer Driver ..
Description: Entry point not found warning message, when trying to rebuild MSI Installation samples from the RTK, for example: Entry point ‘StartUninstallMSI_ColorPlusNT’ not found in module ‘C:\Program Files\Black Ice Software LLC\RTK for ColorPlus Printer Driver\RTK 64 bit\Install\Driver Files\BuARmvNT.dll’ for custom action ‘BuARmvNT.dll’. Solution: One must use the prebuilt Install and Uninstall DLL from <RTK Installation ..
When printing from Adobe Reader 10.x or 11.x using regular printing method, right-click print or similar methods, certain fonts are not printed correctly. This problem can arise using various output formats. The cause of the problem is Adobe Reader’s protected mode. Disabling protected mode can solve this issue. -To disable Protected Mode in Adobe Reader ..
Please note that some applications such as Internet Explorer 9 use randomly named temporary fonts or font subsets when printing. These fonts are unregistered from the system once the printing finishes. The EMF standard (http://msdn.microsoft.com/en-us/library/cc230514.aspx) does not specify a way to convert embed fonts into the EMF file. EMF files passed to the printer drivers ..
There are several ways of getting the output directory of the printer driver: 1. If you want to retrieve the output directory configured for the current user before printing, you can use the GetOutputDirectory API function from BlackIceDEMOVDE.dll or BlackIceDEVMODE.ocx For example: BlackIceDEVMODE* pDevMode = LoadBlackIceDEVMODE(“Black Ice PDF Server”); TCHAR* pOutputDirectory = GetOutputDirectory(pDevMode); … ReleaseBlackIceDEVMODE(pDevMode); ..
On 8-July-2014, Microsoft released KB2962872 (MS14-037), a security update for Internet Explorer versions 6, 7, 8, 9, 10 and 11. Please be advised that applying Microsoft security update KB2962872 (MS14-037) may cause the InstallShield application to crash upon launch. Regards, Developer Su..
Description of the problem: Printing is very slow on Windows 10 operating systems. Solution: In most cases, this problem is caused by high CPU usage of the Windows Defender. The high CPU usage is a known issue of Microsoft’s built-in Windows Defender, which could be solved by performing the following steps: 1. Open the Windows ..
In order to use Aldelo POS software with Black Ice Printer Drivers, the Black Ice Printer Driver must be configured as a Normal Desktop Printer. To set the Black Ice Printer Driver as a Normal Desktop Printer please perform the following steps: 1.In the Aldelo POS Software select Back Office icon. 2.In the Back Office ..
By default, on Windows 10, the newly installed printer driver automatically becomes the default printer. If you do not want the newly installed printer driver become the default printer, please perform the following steps before installing the Black Ice Printer Driver: 1, Click on Action Center on taskbar and select All settings. 2, Select ..
Error Description: During the Printer Driver registration, error code 55 occurs, saying that the specified license number is not valid for this product or missing. Solution: The error code 55 means that the Printer Driver was unable to send the license number to the Black Ice eLicense Server, or the Proxy settings were not configured ..
Description of the problem: The printed and converted PDF file, from the printer driver, creates a file that appears to be the using title of the PDF file and not the input file name. The document name is not equal with the file name. When selecting “Use the document name” the printer driver uses the ..
Question: Is there a way to change the Photo Quality options without having to go into the printer properties each time? I’m looking for a registry change so i can automate the process by running a script in the background to change the quality on demand from the desktop without having to go through all ..
I certain cases, at the end of the install process, Error code: 1722 and Error code: 2 might occur and the Black Ice product cannot be installed properly to the system. Error 1722 can occur when the Spooler service is not running on the system. To solve the problem, please make sure that the Spooler ..
Description: While printing to a shared printer on the client the “Start Application” option doesn’t launch my application on the host. Solution: Please note that when you print from a shared printer, the started application (on the host) will run in Session 0, therefore no popup windows or message boxes can be displayed or will ..
Description: Some texts are not printed when printing multiple documents that use the same font in Windows. Solution: If you print multiple documents in quick succession, or two multiple printers in parallel, please try the following hot-fix from Microsoft: For Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1: https://support.microsoft.com/en-us/kb/2853777 For ..
Description of the Issue: When printing from Firefox or Google Chrome browsers to the Black Ice Printer Driver with Watermark enabled, the watermark on the output document is not be shown. Solution: One possible workaround to solve the issue is to print the web pages from Internet Explorer browser. Regards, Technical Su..
Problem: When printing a document from Adobe Reader to the Black Ice Printer Driver to PDF file format, the printed output document contains the text as an image and it is not searchable. Solution: In most cases, the source of the problem could be one of the followings: 1. The Print As Image option is ..
The PaperPort 9 Uses an older 5.XX version of the Black Ice printer driver that can be replaced with the latest release of the Black Ice Printer Driver. Install PaperPort 9 on your Windows 7. Since the original printer driver in PaperPort is not compatible with Windows 7 systems, please follow the steps below to ..
When the paper size setting is modified in “Printer Properties” (marked with red rectangle), the chosen paper size will not be saved by the printer driver and it will revert back to the default setting on the next printing. This is not a problem specific to Black Ice products, it affects every printer driver when ..
Symptoms: Several customers have reported a slow or slowdown in printing PDF files to TIFF. Cause of the slow or slowdown in printing PDF files to TIFF is the KB2998812 Microsoft Update. Solution: On the computer where experiencing the very slow printing, Please check C:\Windows\Temp directory, Delete the files with .tmp and .fot extensions which ..
Problem: The Windows Photo Viewer crashes, when changing the Printer Driver settings to 204×196 DPI Fine Fax from within the Windows Photo Viewer application. Cause of the problem: The mentioned application crash is a known problem with Windows Photo Viewer. The source of the application crash is that the Windows Photo Viewer cannot handle properly ..
Description of the problem: While disabling the “Enable of Save As” option on the printer driver printing preferences, the Save As window keeps popping up. It is a known issue of the Microsoft Windows Photo Viewer, and it is not a Black Ice Printer Driver problem. This problem is unique to Microsoft Windows Photo Viewer. ..