Description: Domain User with roaming profile gets a “Missing license dll” warning message after logon. The previously successfully registered Black Ice Printer Driver becomes unregistered and the “Register” button becomes active in Printer Manager. The Domain User cannot print with the Printer Driver. Cause of the problem: The “Missing license dll” problem occurs, if the ..
Category : Printer Drivers
When printing the some PDF documents from Adobe Reader version 11, on Windows 8 or on Windows server 2012, the extracted text are garbled. It is a known issue with Adobe Reader 11 or higher. Solution: Disabling Protected Mode in Adobe Reader 11. To disable Protected Mode in Adobe Reader, please follow steps below: 1. ..
Description: The Black Ice printer driver is configured for 200DPI but when I print from my application (eClinicalWork) the DPI changes. The Default printer is HP Laser 4000 PCL printer and I do not want to make the Black Ice printer driver to be the default printer. We are printing in interactive mode (manually.) Cause ..
Description of the problem: Running the MSI installer and display “This installation package could not be opened.” msiexec /i “BlackIceColorPlus.msi” REGNUM=”XXXXX-XXXXXXXX-XXXXXXXXXX” There are several causes of for the problem: • MSI package is damaged. • The MSIEXEC command is not executed in the same directory as the “BlackIceColorPlus.msi” file. • The quotation mark is not ..
Description: Printing documents with specific fonts (Arial, Times New Roman, Courier New, etc.) using the Black Ice Printer Drivers, but on the output PDF document the fonts displayed with a different font type, even if the Font Embedding and Force to embed options are checked in the Printer Driver PDF settings. Cause of the problem: ..