The Black Ice Software Tiff Viewer installs with complete product documentation. The documentation is also available online.
The most common questions and issues Black Ice Software customers encounter:
The Tiff Viewer extension is not installed, how do I install it manually?
Tiff files are being downloaded, instead of opened in the Tiff Viewer extension in Chrome or Edge
Automatically delete Tiff files after being downloaded
The Tiff Viewer extension setting changes are not applied
Error opening a PDF document in the Chrome / Edge extension
TIFF Viewer Chrome / Edge extension suddenly removed from domain computers
Tiff Viewer Browser Plug-In is not working
Technical support is provided to customers with an active maintenance/support contract plan. All technical support questions must be sent to impactsupport@blackice.com.
Guidelines to submit technical support questions for the retail products:
· Name of the product.
· The product version number, the date of purchase or the invoice number.
· Detailed description of your environment, such as:
· Operating System (Windows 11/10/8/7 or Windows servers 2022/2019/2016/2012)
· Detailed description of the problem is experienced.
The more details one is providing us, the faster Black Ice Software’s support can respond.