Dear NAME,

We are excited to announce an improvement to the renewal process for customers of Black Ice Software and FaxProducts.com! At Black Ice Software, we are always looking for ways to enhance your experience, and this update will make renewing your licenses simpler and more efficient.

What’s Changing?

For those who renew directly through our online store, nothing will change - you can continue to renew your products just as you have in the past.

However, if you require an official invoice, W9, or have a corporate/enterprise license, we've made the process easier for you!

New Simplified Renewal Option

Starting now, instead of contacting a specific account representative, you can simply email us at Renewals@blackice.com for all your renewal needs. This dedicated email will streamline communication, ensuring that your renewal requests are promptly handled without the risk of missing any important details.

Benefits of the New Process:

• Convenient: No need to contact an individual rep—just send your renewal request to one central email.
• Efficient: We’ll ensure your request is routed to the correct department, speeding up the process.
• Reliable: No more missed requests—your renewal needs will be handled in a timely and organized manner.

We are confident that this new system will provide a smoother, more reliable experience for our customers and ensure your renewals are processed as quickly and easily as possible.

Thank you for your continued trust in Black Ice Software and FaxProducts.com. Should you have any questions, please don’t hesitate to contact our team at Renewals@blackice.com.