IceViewer - F.A.Q.

The following file formats are supported in the different versions of IceViewer.

	IceViewer TIFF	IceViewer PDF	IceViewer Pro
TIFF
Image PDF
Vector/Searchable PDF
JPEG
Bitmap
IOCA
MO:DCA
AFP
ASCII or Unicode
Dialogic Fax
Gammalink Fax
Bicom / NMS Fax
CALS

Any supported file type can be opened and manipulated using the IceViewer. Files can be saved from one supported format to another, such as JPEG to TIFF.

Please see the IceViewer TIFF, IceViewer PDF, and IceViewer Pro feature comparison table below:

	IceViewer TIFF	IceViewer PDF	IceViewer Pro
View, Print TIFF, FAX documents
Annotate TIFF, FAX documents
View, Print PDF documents
OCR
Search TIFF, FAX documents
Search PDF documents
PDF Form Filling
Fully Configurable
Browser Extension
IceViewer Core
Internet Explorer Browser Plug-In
MSI Installer

A IceViewer serial number will be provided after purchasing. When starting the IceViewer click on Register button on the following window:

Enter the serial number you received after purchasing the IceViewer, and click the OK button.

If registration is successful, the following message appears:

To register the IceViewer during the demo period or to resume full functionality from the free version once the demo has expired, click on the Register button on the splash screen when launching the IceViewer (registration requires administrator privileges).

A window is displayed to enter the serial number in the text field and press OK. The serial number can be found in the email body containing the download instructions for the IceViewer.
NOTE: The serial number contains dashes that are part of the serial key.

If the serial number is mistyped or incorrect, the following message appears. Click OK to enter the serial number again.

To Register/Activate the IceViewer a secure Internet connection is required to the Black Ice Software License Server through (HTTPS) port 443.
In a secured environment where servers and computers do not have an active Internet connection, Port 443 is being blocked by a firewall or in virtual machines where the network card is disabled, an “Error Code 56” or “Error Code 57” message is displayed during the registration.

Contact the Network Administrator to enable the port 443 and press Retry to reattempt to register the product.

The IceViewer also can be registered through a proxy server. For more information please refer to the Registering through a Proxy server section of the online manual.

In a secured environment where the port 443 cannot be enabled, the software can be manually registered online. To receive a release license number immediately, please copy the release registration number from the installer window to the ‘Enter your Release Registration Code’ field on the Release Manual Registration webpage as shown below.

Please check the captcha checkbox and click the Send button. The following window appears:

NOTE: If one registers a transferable serial on the manual registration webpage, the license will not be transferable anymore and the license cannot be transferred to another machine.

Click Cancel to abort the registration process (the license number remains transferable) or Continue to receive a Release License Number.

Please copy and paste the received license number to the "Your Release License Number" field on the installer window.

Click OK to continue the installation. If registration is successful, the following dialog appears:

Alternatively, contact Black Ice Software via impactsales@blackice.com or impactsupport@blackice.com or via telephone with the number displayed in the Your Registration Code: field. Black Ice Software will provide a Release License code via email for you to paste into the Your License Number (from the reseller): field to activate the software.

Older versions of IceViewer

The Black Ice IceViewer’s older versions (version 11.09 or lower) try to register through the port 80. If port 80 is blocked or not available, one can register using the alternate ports of 3500 or 15000.

Once the evaluation version is expired, the following window appears when starting IceViewer:

Click on the Register button, if you have already purchased a serial number for IceViewer. The following dialog appears:

Enter the serial number in the text field and press OK. The serial number is in the body of the email containing download instructions for IceViewer.
If registration/activation is successful, the following message appears.

The version number of the currently installed IceViewer is available by navigating to File > Help and clicking on the License Information option:

The version number can be found on the top of the About window:

In order to move your already registered IceViewer to another computer, please first make sure that you have a transferable license based on the description of How do I know if I have transferable license?

If the product is not activated yet, you can sign in to the Black Ice Software Customer License Management website, where you can check your available licenses and which licenses are already in use.

If the IceViewer is already activated, please navigate to File > Help and click on the License Information option.

A single license is valid for a single PC with unlimited users. Customers can visit the Black Ice Customer License Management webpage to check how many licenses are in use. If the licenses are exhausted, users can purchase additional licenses in the online store.

Alternatively users can move an already registered license to another computer, if the product is registered with a transferable license. To read more about how to move transferable licenses to another computer, please visit the Moving transferable license to another computer section of the manual.

Upgrade the IceViewer without uninstalling and reinstalling the IceViewer. The upgrade process will keep the Users current configuration of the IceViewer.
In order to update the IceViewer, one must start the installer of the new IceViewer.

On the appearing window, select the Upgrade the IceViewer... option.

Users also have the option to install the IceViewer Web Browser Extension during the updating process, by checking the "Install the IceViewer Extension for Microsoft Edge and Google Chrome" option.

Click Next to continue.

The installer will update the files, while preserving the IceViewer configurations.

No, users can upgrade the IceViewer without uninstalling and reinstalling the IceViewer. The upgrade process will keep the Users current configuration of the IceViewer.
In order to update the IceViewer, one must start the installer of the new IceViewer.

On the appearing window, select the Upgrade the IceViewer... option.

Users also have the option to install the IceViewer Web Browser Extension during the updating process, by checking the "Install the IceViewer Extension for Microsoft Edge and Google Chrome" option.

Click Next to continue.

The installer will update the files, while preserving the IceViewer configurations.

In order to produce more accurate results, an OCR Language Pack is available for the IceViewer. The language pack contains the character sets for every major language. The OCR results will be more accurate by using the appropriate language pack for the language the document is written in.

The OCR Language Pack for the IceViewer includes the following 64 languages: Afrikaans, Albanian, Ancient Greek Language, Arabic, Azerbaijani, Basque, Belarusian, Bengali, Bulgarian, Catalan, Cherokee, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Esperanto, Esperanto alternative, Estonian, Finnish, Frankish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Italian (Old), Japanese, Kannada, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Maltese, Middle English (1100-1500), Middle French (ca. 1400-1600), Norwegian, Polish, Portuguese, Romanian, Russian, Serbian (Latin), Slovakian, Slovenian, Spanish, Spanish (Old), Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Vietnamese.

Download the OCR Language Pack for the IceViewer and install it on the system by performing the following steps:

1. Double click on the downloaded installation file to begin the installation:

2. Click Next to continue the installation.

3. Select the Complete option to install every additional language for the OCR or select the Custom option to be able to pick the languages one-by-one.

4. When finished, click on the Next button.

5. Click on the Install button to begin the installation.

6. When finished, click on the Finish button to complete the installation.

7. The installed OCR languages will now be available in the IceViewer OCR languages.

In certain cases, the Chrome or Edge browser will not install the IceViewer extension automatically.
In these cases, users have to install it manually to be able to view TIFF files in Google Chrome and Microsoft Edge.

To manually install the IceViewer extension, please visit the following link, and click on the Add to Chrome button.
https://chrome.google.com/webstore/detail/black-ice-tiff-viewer-for/hinllambflhajfhffnaeplcaonpbpkgo

The link will take you to the Google Chrome store for the Black Ice IceViewer.
On the Microsoft Edge browser, you may see a blue area as on the screen capture below. Please click on the “Allow extensions from other stores” button.

In the next step please click on the “Add to Chrome” button.

The browser will automatically install and enable the extension.
After the extension is installed, please try to open TIFF files in your browser.

Please note that IceViewer must be installed even if you only using the IceViewer extension.
The IceViewer Chrome / Edge extension will not work without the IceViewer Installation.

Please click here for a sample TIFF File that can be viewed using the Black Ice IceViewer Web Browser Extension.

This problem can occur if the IceViewer extension is not installed, or not enabled.
In this case, please go to the browser extensions, and see if the Black Ice IceViewer extension is installed, and enabled.

See if the extension is installed, and enabled:

If the extension is not installed, please follow the instructions in the The IceViewer extension is not installed, how do I install it manually? section in the online manual.

If the extension is not enabled, please enable it, and try to open TIFF files again.

In order to open TIFF files, the IceViewer extension lets the browser to download the TIFF file.
By default, the files used by the extension are downloaded into the following directory:

c:\Users\<<USERNAME>>\Downloads\tv_extension\

If one would like the TIFF files to be deleted, one has to edit the configuration XML file of the IceViewer extension. The configuration XML file can be edited with any text editor, such as Notepad. The configuration XML file is located under the following location:

c:\Users\<<USERNAME>>\AppData\Roaming\Black Ice IceViewer\BITV_Extension_config.xml

NOTE: The configuration XML file is user specific, and the <<USERNAME>> must be substituted with the current user name.

Search the XML file for the Setting ID with DeleteDownloadedFilesAfterOpen, and change the Enabled value to true, as in the following example:

Save the XML file, and refresh the browser. From this point, the downloaded TIFF files by the extension will be deleted.

When the user changes some of the IceViewer extension settings, the changes may not get applied in the extension after refreshing the browser tab. The most common reason is that some specific extension settings require the extension to be reloaded to apply the changes.

NOTE: In this case, it’s not sufficient to refresh the browser tab.

The settings that require reloading the extension are the following:

- Open PDF Support
- Open MO:DCA and IOCA Support
- Open ZIP Support (Open supported files from ZIP archives)
- Force New Tab Feature
- Changing the IFRAME ID

To reload the extension, navigate to the Google Chrome / Microsoft Edge Settings > Extensions and click on the reload icon on the Black Ice IceViewer for Chrome extension: