Technical Support request for Print2RDP

Please fill out the following fields. The more details you give us the faster we can respond to you.

* Required field.

I am:* Customer     Evaluating
I have Maintenance Priority Support:
Your Name:*
Your Email address:*
Your Company:*
Version of Server:*
Version of Client:*
Original serial number:*
Operating system of the Client: Service Pack:
Operating system of the Server: Service Pack:
Application you are printing from:
Terminal Services System
How do you connect to Server: Remote Desktop     VPN     Other:
Issue scope: Isolated issue    User-wide
Printer(s) you are using:
Are all printers successfully added on to the server? Yes
Any firewalls? Yes
Any antivirus? Yes
Detailed description of the problem:*

(if applicable please include error code from the group file)
 
If possible please email screenshots and problem related log files to impactsupport@blackice.com.


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